Dallas, Texas, hosts one of the leading providers of prison technology in the United States, Securus Technologies. About 2600 correctional facilities and over a million inmates in the United States and Canada rely on technology from this great firm. The company has dispatched its services to the offices in different locations that enable it to serve its clients better. These offices are in Carrollton and Allen in Texas as well as in Atlanta, Georgia. Some of the products from the firm include inmate communication solutions, government information technology, and parole tracking services.
Securus Technologies came to being in 1986. It has since recorded much growth over the years, with over 1000 employees currently. The company has made strategic acquisitions in a bid to improve the services provided. Such acquisitions include Syscon Justice Systems acquired in 2007. In the last few years, Securus Technologies has also invested heavily in acquiring patents and adding new products to the market. Over 600 million dollars have gone in the investments. The correctional facilities have embraced the products, with over five facilities approving the new Securus’ Managed Access Solutions technology.
Securus Technology’s mission is to create a secure environment by inventing technologies that prevent and solve crimes. The technologies are effective as evidenced by the feedback given by the users. One client noted using the phone tracking services to obtain the evidence needed to sue a staff who had introduced contrabands. The client obtained a search warrant and eventually the suspect was arrested. Another facility using the call monitoring services was able to learn about crimes that the inmates were committing. Such crimes included drug and alcohol use, illegal money transfers, and access to mobile phones. Securus Technologies’ impressive customer care also delights the clients. One client was having trouble using the covert alert feature. The staff at the firm guided him on the phone and was able to send the suspect to prison.